Are you at a cross road?
Probably life has been very cruel and unfair to you.
Have you been deserted by friends and loved ones for one reason or the other? May be you have been scammed by one of the numerous fly by the night, shinning objects scattered all over the cyberspace and consequently in a very terrible state of mind.
The staff caring for you may need to ask your permission to perform a particular TASK or investigation.
The information on this page explains our consent policy. If there is anything you don’t understand, please ask the staff caring for you. They will be able to answer your questions or give you more information.
Remember, it's up to you whether you consent to the TASK or investigation that is being proposed.
- What you can expect
Before our staff carry out a task or investigation on you, they need your consent. We will:
- explain any proposed task to you in a way you can understand
- involve you in all the decisions about your services. If you do not want to know about certain aspects of your business, please talk to us about this.
For most simple procedures, you will only need to say that you agree for us to go ahead.
For more complicated procedures, including any that need sedation or an anaesthetic, we will ask you to sign a consent form online confirming your agreement. It is your right to have a copy of this form online.
You will then be asked to confirm that you wish to go ahead on the day of your transaction.
- Asking for your consent
When we ask you to agree to any transaction or task, you can expect the staff caring for you to explain:
- the type and extent of the transaction being proposed
- the advantages and disadvantages of the transaction
- any alternative transaction that might be available
- any significant risks and side-effects
- your right to change your mind and withdraw consent at any time.
What if I need more information?
We encourage you to ask questions at any time.
If you're not sure about what you are being told, please tell the staff straight away so you can discuss the proposed transaction in more detail. It is not unusual for people to financial transaction more than once.
It is often a good idea to ask a relative or friend. This will help you if you are discussing the transaction later.
You might find it helpful to write down any questions you want to ask. It is important that we know about your concerns so that we can answer any questions.
We can arrange for you to speak with someone in the language you need, or in sign language. For more information, please call 08060326913
Making your decision or changing your mind
Please tell us if you want time to think about what is being proposed. We all have different attitudes about how much risk or pain we find acceptable.
However, we cannot give a transaction to you if:
- it is not available
- we feel it is not suitable for your program
What if I change my mind?
You can change your mind at any time, even if you have signed a consent form. Make sure you tell our staff in charge immediately and everyone is aware of your decision.
You do not have to give a reason for refusing a consent, but it is helpful to tell the staff about your concerns so they can give you the best advice. If you are unsure about agreeing to a particular transaction, you might consider asking for another opinion from a different staff, If you do, we will do our best to help you.
Who can give consent and advance directives?
If you are an adult (18 years old and over), only you can give consent for your transaction. Your relatives or next of kin cannot do this on your behalf.
If you are a young person (16 or 17 years old) you are also able to consent to your own transaction although in this case someone with parental responsibility could also give consent.
If you are incapacitated, for example because you are unconscious, you may need to be serve in your best interests unless this can wait until you regain capacity. In this case the opinions of your family or those close to you may be taken into consideration alongside all other information, but we must make a decision to act in your best interests.
What if I have made an advance directive?
If you have made an advance directive – sometimes known as a living will – before losing the ability to decide for yourself or to communicate effectively, you or your relatives should make the staff aware of this as soon as possible. Details will then be placed in your transaction form, which will allow us to respect your wishes.
Consent and confidentiality
Any information we hold about you will be confidential. This information will be used to give you the best possible trip. It will also be used to help us run and monitor the quality of our services.
We might use some of the information about you for research, in order to promote our company. information about you will be used in any way that can identify you but on your permission.